{"id":3873,"date":"2022-11-09T09:59:03","date_gmt":"2022-11-09T08:59:03","guid":{"rendered":"https:\/\/pv-bizum-web-corporativa-wordpress-es-stg.servidortemporal.net\/articulos\/que-fer-en-cas-de-ser-estafat\/"},"modified":"2026-11-04T16:02:50","modified_gmt":"2026-11-04T15:02:50","slug":"que-fer-en-cas-de-ser-estafat","status":"publish","type":"articulo","link":"https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/ca\/articulos\/que-fer-en-cas-de-ser-estafat\/","title":{"rendered":"Atenci\u00f3: Qu\u00e8 cal fer en cas de ser estafat?"},"content":{"rendered":"<section\r\n    class=\"m06-singles-hero m06-singles-hero--individuals m06-singles-hero--border-rounded\"\r\n    id=\"m06-6af751a1a50d0\"\r\n    aria-label=\"Hero del art\u00edculo\"\r\n>\r\n    <div class=\"container\">\r\n        <div class=\"m06-singles-hero__card\">\r\n\r\n            \r\n                            <ul class=\"m06-singles-hero__labels\" aria-label=\"Categor\u00edas\">\r\n                                            <li class=\"m06-singles-hero__label\">Art\u00edculo<\/li>\r\n                                            <li class=\"m06-singles-hero__label\">Particulares<\/li>\r\n                                            <li class=\"m06-singles-hero__label\">Particulares<\/li>\r\n                                            <li class=\"m06-singles-hero__label\">Seguridad y fraude<\/li>\r\n                                    <\/ul>\r\n            \r\n            \r\n            <h1 class=\"m06-singles-hero__title\">Atenci\u00f3: Qu\u00e8 cal fer en cas de ser estafat?<\/h1>\r\n\r\n            \r\n            <div class=\"m06-singles-hero__meta\" role=\"list\" aria-label=\"Informaci\u00f3n del art\u00edculo\">\r\n\r\n                                    <div class=\"m06-singles-hero__meta-item\" role=\"listitem\">\r\n                        \r\n                        <span class=\"m06-singles-hero__meta-icon\" aria-hidden=\"true\">\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10\" height=\"16\" viewBox=\"0 0 10 16\" fill=\"none\">\r\n                                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0 0.8C0 0.3584 0.3584 0 0.8 0H2.4H7.2H8.8C9.2416 0 9.6 0.3584 9.6 0.8C9.6 1.2416 9.2416 1.6 8.8 1.6V4.8256C8.8 5.5376 8.484 6.2128 7.9368 6.6688L6.3392 8L7.9368 9.3312C8.484 9.7872 8.8 10.4624 8.8 11.1744V14.4C9.2416 14.4 9.6 14.7584 9.6 15.2C9.6 15.6416 9.2416 16 8.8 16H7.2H2.4H0.8C0.3584 16 0 15.6416 0 15.2C0 14.7584 0.3584 14.4 0.8 14.4V11.1744C0.8 10.4624 1.116 9.7872 1.6632 9.3312L3.2608 8L1.6632 6.6688C1.116 6.2128 0.8 5.5376 0.8 4.8256V1.6C0.3584 1.6 0 1.2416 0 0.8ZM7.2 12.8H2.4V11.1744C2.4 10.9376 2.5056 10.712 2.688 10.56L4.288 9.22642C4.5848 8.97922 5.0152 8.97922 5.312 9.22642L6.912 10.56C7.0944 10.712 7.2 10.9376 7.2 11.1744V12.8ZM5.6 1.6H7.2V3.2V4.8256C7.2 4.9576 7.1672 5.0856 7.1072 5.2H2.4928C2.4328 5.0856 2.4 4.9576 2.4 4.8256V3.2V1.6H4H5.6Z\" fill=\"currentColor\"\/>\r\n                            <\/svg>\r\n                        <\/span>\r\n                        <span class=\"m06-singles-hero__meta-label\">\r\n                            <span class=\"m06-singles-hero__meta-key\">Tiempo de lectura:<\/span>\r\n                            <span class=\"m06-singles-hero__meta-value\">\r\n                                4 min                            <\/span>\r\n                        <\/span>\r\n                    <\/div>\r\n                \r\n                                    <div class=\"m06-singles-hero__meta-item\" role=\"listitem\">\r\n                        \r\n                        <span class=\"m06-singles-hero__meta-icon\" aria-hidden=\"true\">\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"16\" viewBox=\"0 0 15 16\" fill=\"none\">\r\n                                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M2.4 16H12C13.328 16 14.4 14.9256 14.4 13.6V8V5.1032C14.4 4.5168 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class=\"m06-singles-hero__meta-key\">Publicaci\u00f3n:<\/span>\r\n                            <span class=\"m06-singles-hero__meta-value\">9\/11\/22<\/span>\r\n                        <\/span>\r\n                    <\/div>\r\n                \r\n                                    <div class=\"m06-singles-hero__meta-item\" role=\"listitem\">\r\n                        \r\n                        <span class=\"m06-singles-hero__meta-icon\" aria-hidden=\"true\">\r\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\">\r\n                                <path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M3.56776 11.8301L4.10163 11.9543C4.61193 12.0721 5.10773 11.7485 5.21015 11.2319C5.31257 10.7152 4.98174 10.2004 4.47234 10.0825L1.84653 9.4743C1.37611 9.36553 0.910222 9.63293 0.764292 10.0952L0.0446166 12.374C-0.113096 12.8752 0.160635 13.4218 0.655525 13.5968C1.15132 13.7708 1.68066 13.5061 1.83837 13.0058L1.91722 12.7556C3.01849 14.2521 4.495 15.1694 5.69326 15.5909C7.18336 16.1157 9.37774 16.2744 11.4942 15.2165C13.6178 14.1551 14.8224 12.2434 15.2947 10.7451C15.4533 10.2448 15.1796 9.69728 14.6847 9.52325C14.1889 9.34831 13.6595 9.61298 13.5018 10.1142C13.1483 11.2328 12.2247 12.6912 10.6313 13.488C9.03059 14.2875 7.36374 14.1642 6.2661 13.778C5.42406 13.4816 4.3808 12.8435 3.56776 11.8301ZM10.8992 5.91748C10.3898 5.79965 10.0599 5.28479 10.1623 4.76813C10.2648 4.25146 10.7606 3.92787 11.2699 4.0457L11.8047 4.16988C10.9908 3.15649 9.94752 2.51837 9.10639 2.22196C8.00784 1.83582 6.34189 1.71255 4.7412 2.51202C3.14686 3.30877 2.22325 4.76722 1.87066 5.88576C1.71295 6.38702 1.18271 6.65169 0.687817 6.47675C0.192926 6.30272 -0.0808042 5.75523 0.0769081 5.25488C0.550045 3.75655 1.75464 1.84489 3.87741 0.783456C5.99384 -0.27435 8.18821 -0.115724 9.67832 0.409099C10.8775 0.83059 12.354 1.74881 13.4544 3.24442L13.5332 2.99424C13.6918 2.49389 14.2212 2.22921 14.7161 2.40325C15.2119 2.57819 15.4847 3.12477 15.327 3.62602L14.6082 5.90479C14.4623 6.36707 13.9964 6.63447 13.526 6.5257L10.8992 5.91748Z\" fill=\"currentColor\"\/>\r\n                            <\/svg>\r\n                        <\/span>\r\n                        <span class=\"m06-singles-hero__meta-label\">\r\n                            <span class=\"m06-singles-hero__meta-key\">\u00daltima actualizaci\u00f3n:<\/span>\r\n                            <span class=\"m06-singles-hero__meta-value\">4\/11\/26<\/span>\r\n                        <\/span>\r\n                    <\/div>\r\n                \r\n            <\/div>\r\n\r\n            \r\n                                            <div class=\"m06-singles-hero__image-wrap\">\r\n                    <img fetchpriority=\"high\"\r\n                        class=\"m06-singles-hero__image\"\r\n                        src=\"https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/wp-content\/uploads\/2026\/07\/14.-Que-hacer-en-caso-de-ser-estafado_previa-1.jpg\"\r\n                        alt=\"\"\r\n                         width=\"724\"                          height=\"483\"                         loading=\"eager\"\r\n                        decoding=\"async\"\r\n                    >\r\n                <\/div>\r\n            \r\n            \r\n            \r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n\n<section\r\n    class=\"m22-content-simple m22-content-simple--border-rounded\"\r\n    id=\"m22-section-0\"\r\n    aria-label=\"Contenido simple\"\r\n>\r\n    <div class=\"container\">\r\n\r\n        <div class=\"m22-content-simple__card\">\r\n\r\n            \r\n            \r\n            \r\n            <div class=\"m22-content-simple__content\">\r\n\r\n                \r\n                <div class=\"m22-content-simple__body\">\r\n\r\n                    \r\n                    <div class=\"m22-content-simple__sidebar\">\r\n\r\n                        \r\n                        \r\n                        \r\n                        \r\n                        \r\n                        \r\n                    <\/div>\r\n\r\n                    \r\n                    <div class=\"m22-content-simple__main\">\r\n\r\n                        \r\n                                                    <div class=\"m22-content-simple__text\">\r\n                                <p><span style=\"font-weight: 400\">Si heu arribat fins aqu\u00ed, \u00e9s per dos motius: o perqu\u00e8 uns malfactors s\u2019han aprofitat de la vostra bona voluntat i voleu saber qu\u00e8 fer, o perqu\u00e8 voleu posar totes les mesures possibles per evitar ser estafat. Sigui quin sigui el teu cas, avui et donarem les claus per saber   <\/span><span style=\"font-weight: 400\">qu\u00e8 fer en cas de ser estafat<\/span> <span style=\"font-weight: 400\">per internet.<\/span><\/p>\n\r\n                            <\/div>\r\n                        \r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n                \r\n                \r\n                \r\n                \r\n                \r\n                \r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\r\n\n<section\r\n    class=\"m22-content-simple m22-content-simple--border-straight\"\r\n    id=\"m22-section-0\"\r\n    aria-label=\"Contenido simple\"\r\n>\r\n    <div class=\"container\">\r\n\r\n        <div class=\"m22-content-simple__card\">\r\n\r\n            \r\n            \r\n            \r\n            <div class=\"m22-content-simple__content\">\r\n\r\n                \r\n                <div class=\"m22-content-simple__body\">\r\n\r\n                    \r\n                    <div class=\"m22-content-simple__sidebar\">\r\n\r\n                        \r\n                                                    <div class=\"m22-content-simple__title-block\">\r\n                                <div class=\"m22-content-simple__title-row\">\r\n\r\n                                    \r\n                                                                            <div class=\"m22-content-simple__title\">\r\n                                            <p>Desconfia i encertar\u00e0s<\/p>\n\r\n                                        <\/div>\r\n                                    \r\n                                <\/div>\r\n                            <\/div>\r\n                        \r\n                        \r\n                        \r\n                        \r\n                        \r\n                    <\/div>\r\n\r\n                    \r\n                    <div class=\"m22-content-simple__main\">\r\n\r\n                        \r\n                                                    <div class=\"m22-content-simple__text\">\r\n                                <p><span style=\"font-weight: 400\">Abans de contar-<\/span> <span style=\"font-weight: 400\">te qu\u00e8 fer en cas de ser estafat<\/span><span style=\"font-weight: 400\">, hem de parlar de la prevenci\u00f3, ja que aquest, estimat Bizumer, \u00e9s un factor essencial dins del m\u00f3n de les ciberestafes. I encara que no ho creguis, els estafadors (que s\u00f3n molt espavilats\u2026) s\u2019aprofiten de la manca de coneixement, qualsevol badada i fins i tot de la bona voluntat de les persones per acabar aconseguint el seu objectiu (els teus diners).   <\/span><\/p>\n<p><span style=\"font-weight: 400\">Per aix\u00f2, et demanem que posis especial atenci\u00f3 quan et demanin la teva informaci\u00f3 banc\u00e0ria en les ocasions seg\u00fcents:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2013 Trucades d\u2019organitzacions, normalment conegudes, que us demanen actualitzar la vostra informaci\u00f3 banc\u00e0ria.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2013 Ofertes<\/span> <i><span style=\"font-weight: 400\">last minute<\/span><\/i> <span style=\"font-weight: 400\">, premis inesperats o una suposada emerg\u00e8ncia d\u2019un familiar o amic que requereixen de la teva atenci\u00f3.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2013 Sup\u00f2sits abonaments de la seguretat social o ajudes de part del govern a favor teu per als que necessiten la teva informaci\u00f3\u2026<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2013 WhatsApp d\u2019un desconegut que indica que \u201cper error\u201d ha enviat un Bizum i demana que li tornis.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2013 En compres de segona m\u00e0 en l\u00ednia que envien sol\u00b7licituds en comptes de pagaments per Bizum.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">I un llarg etc\u00e8tera de situacions que els ciberdelinq\u00fcents inventen per fer-te caure a la seva xarxa i que ofereixis la informaci\u00f3 que necessiten de tu.<\/span><\/p>\n<h2>La seguretat de Bizum<\/h2>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Com d\u00e8iem, les estafes es produeixen principalment perqu\u00e8 els ciberdelinq\u00fcents s\u2019aprofiten del desconeixement o bona voluntat dels usuaris i acaben aconseguint que es facin enviaments proactius de diners. Per aix\u00f2 \u00e9s tan important estar sempre alerta i dubtar davant de tr\u00e0mits amb desconeguts.   <\/span><\/p>\n<p><span style=\"font-weight: 400\">Respecte a q\u00fcestions t\u00e8cniques de seguretat, que no us entri el dubte. I menys amb Bizum. Ja que aquest \u00e9s un servei ofert directament per la teva entitat, el que significa que compta amb tots els sistemes de seguretat que t\u2019ofereix el teu banc. Cada enviament de diners que es fa a trav\u00e9s de Bizum \u00e9s ordenat pel teu banc, que \u00e9s l\u2019encarregat d\u2019autentificar la informaci\u00f3.     <\/span><\/p>\n<p><i><span style=\"font-weight: 400\">* Si vols con\u00e8ixer m\u00e9s sobre la seguretat de Bizum, fes clic<\/span><\/i> <a href=\"https:\/\/bizum.com\/seguridad\/\"><i><span style=\"font-weight: 400\">aqu\u00ed<\/span><\/i><\/a> <i><span style=\"font-weight: 400\">.<\/span><\/i><\/p>\n\r\n                            <\/div>\r\n                        \r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n                \r\n                \r\n                \r\n                \r\n                \r\n                \r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\r\n\n<section\r\n    class=\"m22-content-simple m22-content-simple--border-straight\"\r\n    id=\"m22-section-1\"\r\n    aria-label=\"Contenido simple\"\r\n>\r\n    <div class=\"container\">\r\n\r\n        <div class=\"m22-content-simple__card\">\r\n\r\n            \r\n            \r\n            \r\n            <div class=\"m22-content-simple__content\">\r\n\r\n                \r\n                <div class=\"m22-content-simple__body\">\r\n\r\n                    \r\n                    <div class=\"m22-content-simple__sidebar\">\r\n\r\n                        \r\n                                                    <div class=\"m22-content-simple__title-block\">\r\n                                <div class=\"m22-content-simple__title-row\">\r\n\r\n                                    \r\n                                                                            <div class=\"m22-content-simple__title\">\r\n                                            <p>Qu\u00e8 fer en cas de ser estafat<\/p>\n\r\n                                        <\/div>\r\n                                    \r\n                                <\/div>\r\n                            <\/div>\r\n                        \r\n                        \r\n                        \r\n                        \r\n                        \r\n                    <\/div>\r\n\r\n                    \r\n                    <div class=\"m22-content-simple__main\">\r\n\r\n                        \r\n                                                    <div class=\"m22-content-simple__text\">\r\n                                <p><span style=\"font-weight: 400\">Si malgrat tot, has estat enganyat i vols saber quines opcions tens, deixa\u2019ns explicar<\/span> <span style=\"font-weight: 400\">qu\u00e8 fer en cas de ser estafat<\/span> <span style=\"font-weight: 400\">si l\u2019eina de pagament que has utilitzat ha estat Bizum:<\/span> <\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2013 En primer lloc, has de saber que l\u2019estafa \u00e9s un delicte tipificat dins del codi penal, per aix\u00f2 cal rec\u00f3rrer per la via legal per resoldre\u2019l.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2013 Per tant, el primer pas \u00e9s presentar una den\u00fancia davant dels cossos i les forces de seguretat de l\u2019Estat. Ells seran els encarregats de fer el seguiment del teu cas.   <\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2013 En haver utilitzat Bizum, has de saber que \u00e9s com si haguessis fet una transfer\u00e8ncia banc\u00e0ria tradicional. Aix\u00f2 vol dir que tenim registrats tots els moviments i les dades de la persona que ha rebut els diners. Aix\u00f2 aporta una seguretat addicional a l\u2019hora que aquestes persones, que poden en un moment donat abusar de la bona voluntat o el desconeixement, quedin identificades.  <\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">\u2013 Per part nostra, col\u00b7laborarem en la persecuci\u00f3 del presumpte estafador, aportant tota la informaci\u00f3 del moviment quan les autoritats competents aix\u00ed ho facin.  <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Ara que saps qu\u00e8 fer per NO ser estafat i<\/span> <span style=\"font-weight: 400\">qu\u00e8 fer en cas de ser estafat<\/span><span style=\"font-weight: 400\">, no dubtis en compartir aquesta informaci\u00f3 amb els teus familiars. Com m\u00e9s gent estigui alerta, m\u00e9s dif\u00edcil els posarem als ciberdelinq\u00fcents. <\/span><\/p>\n<\/li>\n<\/ul>\n\r\n                            <\/div>\r\n                        \r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n                \r\n                \r\n                \r\n                \r\n                \r\n                \r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\r\n","protected":false},"excerpt":{"rendered":"<p>Si els ciberdelinq\u00fcents s&#8217;han aprofitat de tu, pren nota de qu\u00e8 fer en cas de ser estafat per internet a m\u00e9s d&#8217;obtenir pautes per evitar-ho<\/p>\n","protected":false},"featured_media":17620,"menu_order":0,"template":"","paises":[23],"perfil":[37,144],"tema":[38],"class_list":["post-3873","articulo","type-articulo","status-publish","has-post-thumbnail","hentry","paises-es","perfil-particulares","tema-seguridad-y-fraude"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atenci\u00f3: Qu\u00e8 cal fer en cas de ser estafat? 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