{"id":17042,"date":"2026-10-30T14:29:52","date_gmt":"2026-10-30T13:29:52","guid":{"rendered":"https:\/\/pv-bizum-web-corporativa-wordpress-es-stg.servidortemporal.net\/centro-de-ayuda\/preguntas-fecuentes\/"},"modified":"2026-11-13T13:19:22","modified_gmt":"2026-11-13T12:19:22","slug":"preguntas-fecuentes","status":"publish","type":"page","link":"https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/centro-de-ayuda\/preguntas-fecuentes\/","title":{"rendered":"Preguntas fecuentes"},"content":{"rendered":"<section\r\n    class=\"m03-secondary-hero m03-secondary-hero--v3\"\r\n    id=\"m03-6af751ab45ccb\"\r\n    aria-label=\"Cabecera de secci\u00f3n\"\r\n     style=\"background:radial-gradient(90% 148.63% at 109.97% 0%,#fef49e 0%,rgba(255,255,255,0.00) 46%),linear-gradient(283deg,#ff785f -47.34%,#FFF 53.52%),#FFF;\" >\r\n            <nav\r\n            class=\"m03-secondary-hero__breadcrumb container\"\r\n            aria-label=\"Ruta de navegaci\u00f3n\"\r\n        >\r\n            <ol class=\"m03-secondary-hero__breadcrumb-list\">\r\n                                    <li class=\"m03-secondary-hero__breadcrumb-item\">\r\n                                                    <a\r\n                                class=\"m03-secondary-hero__breadcrumb-link\"\r\n                                href=\"https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/\"\r\n                            >Home<\/a>\r\n                            <span\r\n                                class=\"m03-secondary-hero__breadcrumb-sep\"\r\n                                aria-hidden=\"true\"\r\n                            >\/<\/span>\r\n                                            <\/li>\r\n                                    <li class=\"m03-secondary-hero__breadcrumb-item\">\r\n                                                    <a\r\n                                class=\"m03-secondary-hero__breadcrumb-link\"\r\n                                href=\"https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/centro-de-ayuda\/\"\r\n                            >Centro de ayuda<\/a>\r\n                            <span\r\n                                class=\"m03-secondary-hero__breadcrumb-sep\"\r\n                                aria-hidden=\"true\"\r\n                            >\/<\/span>\r\n                                            <\/li>\r\n                                    <li class=\"m03-secondary-hero__breadcrumb-item\">\r\n                                                    <span\r\n                                class=\"m03-secondary-hero__breadcrumb-current\"\r\n                                aria-current=\"page\"\r\n                            >Preguntas fecuentes<\/span>\r\n                                            <\/li>\r\n                            <\/ol>\r\n        <\/nav>\r\n    \r\n    <div class=\"m03-secondary-hero__hero container\">\r\n        <div class=\"m03-secondary-hero__content\">\r\n\r\n                            <div class=\"m03-secondary-hero__title\">\r\n                    <h1>Preguntas frecuentes<\/h1>\n\r\n                <\/div>\r\n            \r\n                            <div class=\"m03-secondary-hero__subtitle\">\r\n                    <h2>Consulta todo nuestro contenido sobre c\u00f3mo recibir pagos al instante. Sin dat\u00e1fono, sin cuotas<\/h2>\n\r\n                <\/div>\r\n            \r\n        <\/div>\r\n                            <div\r\n                class=\"m03-secondary-hero__img m03-secondary-hero__img--single\"\r\n                aria-hidden=\"true\"\r\n            >\r\n                <img width=\"1024\" height=\"865\" src=\"https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/wp-content\/uploads\/2026\/07\/9e3187649d3be94c3d741c91069d0a3c1b25f478-1024x865.webp\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/wp-content\/uploads\/2026\/07\/9e3187649d3be94c3d741c91069d0a3c1b25f478-1024x865.webp 1024w, https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/wp-content\/uploads\/2026\/07\/9e3187649d3be94c3d741c91069d0a3c1b25f478-300x254.webp 300w, https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/wp-content\/uploads\/2026\/07\/9e3187649d3be94c3d741c91069d0a3c1b25f478-768x649.webp 768w, https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/wp-content\/uploads\/2026\/07\/9e3187649d3be94c3d741c91069d0a3c1b25f478-1536x1298.webp 1536w, https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/wp-content\/uploads\/2026\/07\/9e3187649d3be94c3d741c91069d0a3c1b25f478-2048x1731.webp 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\r\n            <\/div>\r\n            <\/div>\r\n        <\/section>\r\n\r\n\n\n<section\r\n    class=\"m18-faq m18-faq--light m18-faq--border-rounded\"\r\n    id=\"m18-6af751ab56c4f\"\r\n    aria-label=\"Preguntas frecuentes\"\r\n    data-block=\"m18-faq\"\r\n    data-selection=\"automatic\"\r\n    data-items-per-page=\"4\"\r\n    data-faq-ids=\"[]\"\r\n    data-pre-theme=\"[]\"\r\n    data-pre-profile=\"[]\"\r\n    data-show-label-theme=\"true\"\r\n    data-show-label-profile=\"true\"\r\n    data-show-more=\"Ver m\u00e1s\"\r\n    data-show-less=\"Ver menos\"\r\n    data-style=\"light\"\r\n    data-nonce=\"99e20884e3\"\r\n    data-ajax-url=\"https:\/\/pv-bizum-web-corporativa-web-stg.servidortemporal.net\/es\/wp-admin\/admin-ajax.php\"\r\n>\r\n    <div class=\"container\">\r\n\r\n        \r\n        <div class=\"m18-faq__header\">\r\n                            <div class=\"m18-faq__title\">\r\n                    <h2>Preguntas frecuentes<\/h2>\n\r\n                <\/div>\r\n                                            <\/div>\r\n\r\n        \r\n                    <div class=\"m18-faq__filters\" id=\"m18-6af751ab56c4f-filters\">\r\n\r\n                \r\n                                    <div class=\"m18-faq__filter-group\" data-taxonomy=\"perfil\">\r\n                        \r\n                        \r\n                        <div class=\"m18-faq__filter-tabs filter-tabs filter-tabs--light\" role=\"tablist\" aria-label=\"Filtrar por perfil\">\r\n                            <button class=\"m18-faq__filter-tab filter-tabs__tab filter-tabs__tab--active m18-faq__filter-tab--active\"\r\n                                    id=\"m18-6af751ab56c4f-perfil-tab-0\"\r\n                                    type=\"button\"\r\n                                    role=\"tab\"\r\n                                    data-filter-value=\"0\"\r\n                                    aria-selected=\"true\"\r\n                                    aria-controls=\"m18-6af751ab56c4f-content\"\r\n                                    tabindex=\"0\">\r\n                                Todo\r\n                            <\/button>\r\n                                                            <button class=\"m18-faq__filter-tab filter-tabs__tab\"\r\n                                        id=\"m18-6af751ab56c4f-perfil-tab-1\"\r\n                                        type=\"button\"\r\n                                        role=\"tab\"\r\n                                        data-filter-value=\"37\"\r\n                                        aria-selected=\"false\"\r\n                                        aria-controls=\"m18-6af751ab56c4f-content\"\r\n                                        tabindex=\"-1\">\r\n                                    Particulares\r\n                                <\/button>\r\n                                                            <button class=\"m18-faq__filter-tab filter-tabs__tab\"\r\n                                        id=\"m18-6af751ab56c4f-perfil-tab-2\"\r\n                                        type=\"button\"\r\n                                        role=\"tab\"\r\n                                        data-filter-value=\"128\"\r\n                                        aria-selected=\"false\"\r\n                                        aria-controls=\"m18-6af751ab56c4f-content\"\r\n                                        tabindex=\"-1\">\r\n                                    Entidades Sociales\r\n                                <\/button>\r\n                                                            <button class=\"m18-faq__filter-tab filter-tabs__tab\"\r\n                                        id=\"m18-6af751ab56c4f-perfil-tab-3\"\r\n                                        type=\"button\"\r\n                                        role=\"tab\"\r\n                                        data-filter-value=\"36\"\r\n                                        aria-selected=\"false\"\r\n                                        aria-controls=\"m18-6af751ab56c4f-content\"\r\n                                        tabindex=\"-1\">\r\n                                    Empresas\r\n                                <\/button>\r\n                                                            <button class=\"m18-faq__filter-tab filter-tabs__tab\"\r\n                                        id=\"m18-6af751ab56c4f-perfil-tab-4\"\r\n                                        type=\"button\"\r\n                                        role=\"tab\"\r\n                                        data-filter-value=\"127\"\r\n                                        aria-selected=\"false\"\r\n                                        aria-controls=\"m18-6af751ab56c4f-content\"\r\n                                        tabindex=\"-1\">\r\n                                    Donantes\r\n                                <\/button>\r\n                                                    <\/div>\r\n\r\n                        \r\n                                                <div class=\"filter-dropdown filter-dropdown--selected m18-faq__filter-mobile\"\r\n                             data-placeholder=\"Perfil\">\r\n                            <span class=\"filter-dropdown__floating-label\" aria-hidden=\"true\">Perfil<\/span>\r\n                            <div class=\"filter-dropdown__pill\">\r\n                                <button class=\"filter-dropdown__trigger\" type=\"button\"\r\n                                        aria-expanded=\"false\" aria-haspopup=\"listbox\"\r\n                                        aria-label=\"Filtrar por perfil\">\r\n                                    <span class=\"filter-dropdown__trigger-text\">Todo<\/span>\r\n                                    <svg class=\"filter-dropdown__chevron\" width=\"9\" height=\"5\" viewBox=\"0 0 9 5\" fill=\"none\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                        <path d=\"M1 1L4.5 4L8 1\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\r\n                                    <\/svg>\r\n                                <\/button>\r\n                                <div class=\"filter-dropdown__panel\" role=\"listbox\" hidden\r\n                                     aria-label=\"Filtrar por perfil\">\r\n                                    <ul class=\"filter-dropdown__list\">\r\n                                        <li class=\"filter-dropdown__option filter-dropdown__option--selected\"\r\n                                            role=\"option\" data-value=\"0\" tabindex=\"0\" aria-selected=\"true\">\r\n                                            <span class=\"filter-dropdown__radio\" aria-hidden=\"true\"><\/span>\r\n                                            <span class=\"filter-dropdown__option-text\">Todo<\/span>\r\n                                        <\/li>\r\n                                                                                    <li class=\"filter-dropdown__option\" role=\"option\"\r\n                                                data-value=\"37\" tabindex=\"0\" aria-selected=\"false\">\r\n                                                <span class=\"filter-dropdown__radio\" aria-hidden=\"true\"><\/span>\r\n                                                <span class=\"filter-dropdown__option-text\">Particulares<\/span>\r\n                                            <\/li>\r\n                                                                                    <li class=\"filter-dropdown__option\" role=\"option\"\r\n                                                data-value=\"128\" tabindex=\"0\" aria-selected=\"false\">\r\n                                                <span class=\"filter-dropdown__radio\" aria-hidden=\"true\"><\/span>\r\n                                                <span class=\"filter-dropdown__option-text\">Entidades Sociales<\/span>\r\n                                            <\/li>\r\n                                                                                    <li class=\"filter-dropdown__option\" role=\"option\"\r\n                                                data-value=\"36\" tabindex=\"0\" aria-selected=\"false\">\r\n                                                <span class=\"filter-dropdown__radio\" aria-hidden=\"true\"><\/span>\r\n                                                <span class=\"filter-dropdown__option-text\">Empresas<\/span>\r\n                                            <\/li>\r\n                                                                                    <li class=\"filter-dropdown__option\" role=\"option\"\r\n                                                data-value=\"127\" tabindex=\"0\" aria-selected=\"false\">\r\n                                                <span class=\"filter-dropdown__radio\" aria-hidden=\"true\"><\/span>\r\n                                                <span class=\"filter-dropdown__option-text\">Donantes<\/span>\r\n                                            <\/li>\r\n                                                                            <\/ul>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        \r\n        \r\n        <div class=\"m18-faq__content\" id=\"m18-6af751ab56c4f-content\" aria-live=\"polite\" aria-atomic=\"true\" tabindex=\"-1\">\r\n\r\n                            <div class=\"m18-faq__list\" role=\"list\">\r\n                                                                    <div class=\"m18-faq__item\" role=\"listitem\" style=\"z-index: 4;\">\r\n                            <div class=\"m18-faq__item-inner\">\r\n\r\n                                <div class=\"m18-faq__question\">\r\n                                                                            <div class=\"m18-faq__labels\">\r\n                                                                                            <span class=\"m18-faq__label m18-faq__label--theme\">\r\n                                                    Seguridad y fraude\r\n                                                <\/span>\r\n                                                                                                                                        <span class=\"m18-faq__label m18-faq__label--profile\">\r\n                                                    Particulares\r\n                                                <\/span>\r\n                                                                                    <\/div>\r\n                                                                        <h3 class=\"m18-faq__question-text\" id=\"m18-6af751ab56c4f-title-1\">\r\n                                        \u00bfQu\u00e9 hago si creo que he sufrido una estafa?\r\n                                    <\/h3>\r\n                                <\/div>\r\n\r\n                                <div class=\"m18-faq__answer\">\r\n                                                                            <div class=\"m18-faq__intro\">\r\n                                            <p>Re\u00fane toda la informaci\u00f3n disponible, contacta con tu entidad bancaria y presenta una denuncia ante las Fuerzas y Cuerpos de Seguridad del Estado.<\/p>\n\r\n                                        <\/div>\r\n                                                                                                        <\/div>\r\n\r\n                            <\/div>\r\n                        <\/div>\r\n                                                                    <div class=\"m18-faq__item\" role=\"listitem\" style=\"z-index: 3;\">\r\n                            <div class=\"m18-faq__item-inner\">\r\n\r\n                                <div class=\"m18-faq__question\">\r\n                                                                            <div class=\"m18-faq__labels\">\r\n                                                                                            <span class=\"m18-faq__label m18-faq__label--theme\">\r\n                                                    Seguridad y fraude\r\n                                                <\/span>\r\n                                                                                                                                        <span class=\"m18-faq__label m18-faq__label--profile\">\r\n                                                    Particulares\r\n                                                <\/span>\r\n                                                                                    <\/div>\r\n                                                                        <h3 class=\"m18-faq__question-text\" id=\"m18-6af751ab56c4f-title-2\">\r\n                                        \u00bfBizum me pedir\u00e1 mis claves bancarias?\r\n                                    <\/h3>\r\n                                <\/div>\r\n\r\n                                <div class=\"m18-faq__answer\">\r\n                                                                            <div class=\"m18-faq__intro\">\r\n                                            <p>No facilites claves, contrase\u00f1as ni c\u00f3digos de verificaci\u00f3n. Accede siempre desde la app oficial de tu banco.<\/p>\n\r\n                                        <\/div>\r\n                                                                                                        <\/div>\r\n\r\n                            <\/div>\r\n                        <\/div>\r\n                                                                    <div class=\"m18-faq__item\" role=\"listitem\" style=\"z-index: 2;\">\r\n                            <div class=\"m18-faq__item-inner\">\r\n\r\n                                <div class=\"m18-faq__question\">\r\n                                                                            <div class=\"m18-faq__labels\">\r\n                                                                                            <span class=\"m18-faq__label m18-faq__label--theme\">\r\n                                                    Seguridad y fraude\r\n                                                <\/span>\r\n                                                                                                                                <\/div>\r\n                                                                        <h3 class=\"m18-faq__question-text\" id=\"m18-6af751ab56c4f-title-3\">\r\n                                        \u00bfQu\u00e9 debo comprobar antes de confirmar una operaci\u00f3n?\r\n                                    <\/h3>\r\n                                <\/div>\r\n\r\n                                <div class=\"m18-faq__answer\">\r\n                                                                            <div class=\"m18-faq__intro\">\r\n                                            <p>Revisa toda la informaci\u00f3n, especialmente el alias de la persona destinataria y el importe. Si algo no coincide, vuelve atr\u00e1s.<\/p>\n\r\n                                        <\/div>\r\n                                                                                                        <\/div>\r\n\r\n                            <\/div>\r\n                        <\/div>\r\n                                                                    <div class=\"m18-faq__item\" role=\"listitem\" style=\"z-index: 1;\">\r\n                            <div class=\"m18-faq__item-inner\">\r\n\r\n                                <div class=\"m18-faq__question\">\r\n                                                                            <div class=\"m18-faq__labels\">\r\n                                                                                            <span class=\"m18-faq__label m18-faq__label--theme\">\r\n                                                    Seguridad y fraude\r\n                                                <\/span>\r\n                                                                                                                                        <span class=\"m18-faq__label m18-faq__label--profile\">\r\n                                                    Particulares\r\n                                                <\/span>\r\n                                                                                    <\/div>\r\n                                                                        <h3 class=\"m18-faq__question-text\" id=\"m18-6af751ab56c4f-title-4\">\r\n                                        \u00bfBizum es seguro?\r\n                                    <\/h3>\r\n                                <\/div>\r\n\r\n                                <div class=\"m18-faq__answer\">\r\n                                                                            <div class=\"m18-faq__intro\">\r\n                                            <p>Bizum funciona dentro de la app de tu banco y cuenta con sus sistemas de seguridad y autenticaci\u00f3n.<\/p>\n\r\n                                        <\/div>\r\n                                                                                                        <\/div>\r\n\r\n                            <\/div>\r\n                        <\/div>\r\n                                    <\/div>\r\n            \r\n            \r\n                            <nav class=\"m18-faq__pagination slider-nav slider-nav--light\"\r\n                     aria-label=\"Paginaci\u00f3n de FAQs\">\r\n                    <button class=\"slider-nav__btn slider-nav__btn--prev\"\r\n                            type=\"button\"\r\n                            data-page=\"0\"\r\n                            aria-label=\"P\u00e1gina anterior\"\r\n                             disabled >\r\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"9\" viewBox=\"0 0 15 9\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\">\r\n                            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<\/div>\r\n\r\n    <\/div>\r\n<\/section>\r\n\r\n\r\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":4037,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"paises":[23],"class_list":["post-17042","page","type-page","status-publish","hentry","paises-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas fecuentes - Bizum Espa\u00f1a<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas fecuentes - Bizum Espa\u00f1a\" \/>\n<meta property=\"og:url\" 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